Shipping policy

TRAMIN SHIPPING POLICY

General

• In this Shipping Policy, “we”, “us” and “our” refer to Tramin Pty Ltd.

• “Customer” refers to the person or entity placing an order with Tramin.

• Tramin’s primary warehouse is located at Unit 14 / 32–36 Dunheved Circuit, St Marys NSW 2760.

• Tramin delivers to most areas within metro Sydney and selected areas outside metro Sydney.

• Orders may be fulfilled from Tramin’s warehouse and/or third-party supplier warehouses, depending on the products ordered.

• All delivery charges are calculated and paid at Checkout and are inclusive of GST unless stated otherwise.

Delivery Options

Customers may select one of the following delivery methods at Checkout (subject to availability based on order size, weight, volume and location):

• Option 1: Ship – Hand Unload by Customer

• Option 2: Ship – Crane Truck Delivery

• Option 3: Pickup (Click & Collect)

Delivery Timing

• Customers may nominate a preferred delivery or pickup date at Checkout.

• Orders placed before 1:00pm on a business day will generally be scheduled for delivery or pickup within two business days, subject to stock availability and transport capacity.

• Tramin will use its best endeavours to deliver or make goods available for pickup on the Customer’s preferred date; delivery dates are estimates only and are not guaranteed.

• Tramin or its transport provider may notify the Customer by phone, email and/or SMS on the business day delivery or pickup is due to occur.

Delivery Site Requirements & Customer Responsibilities

• The Customer warrants that the nominated delivery site is suitable and accessible for the delivery method selected.

• For crane truck deliveries, the site must allow safe access for vehicles approximately 10m (L) × 2.5m (W) × 3.5m (H) and be free of obstructions such as parked vehicles, low power lines or unstable terrain.

• The Customer must ensure authorised personnel are present on site at the time of delivery as required under the selected delivery option.

• Tramin is not required to assess site suitability in advance.

• The Customer is responsible for all additional costs incurred due to site inaccessibility, unsafe conditions, delays, or failure to have authorised personnel present.

Failed or Futile Deliveries

• If Tramin or its transport provider attends the delivery site but is unable to complete delivery for any reason outside Tramin’s control (including site inaccessibility, unsafe conditions, or no authorised person being present), the delivery will be deemed a failed or futile delivery.

• The Customer will be liable for any associated costs, including waiting time, return freight and re-delivery charges.

• The Customer may elect to:

  • Collect the goods from Tramin’s warehouse at no additional charge; or

  • Pay an additional delivery fee for re-delivery on a later date.

Option 1: Ship – Hand Unload by Customer

• Delivery charges are based on delivery postcode and are paid at Checkout.

• This option is only available for orders below certain weight and value thresholds.

• On the delivery date, the Customer must ensure:

  • They are contactable;

  • The site is accessible; and

  • At least two authorised persons are present to safely hand unload the goods.

• If these requirements are not met, the delivery may be deemed a failed or futile delivery.

Option 2: Ship – Crane Truck Delivery

• Delivery charges are based on delivery postcode and total volume of goods and are paid at Checkout.

• On the delivery date, the Customer must ensure:

  • They are contactable; and

  • At least one authorised person is present on site.

• If no authorised person is present, the driver may, at their discretion, leave the goods on site where it is safe to do so.

• Any goods left on site are deemed delivered in full, and risk passes to the Customer at that time.

• If delivery cannot be completed safely, the delivery will be deemed a failed or futile delivery.

Option 3: Pickup (Click & Collect)

• At Checkout, the default pickup location is displayed as:

  • “Tramin NSW Warehouse (pickup here unless otherwise specified in product details)” at Unit 14 / 32–36 Dunheved Circuit, St Marys NSW.

• Where a product is not collected from the Tramin warehouse, the applicable pickup location will be clearly shown:

  • Under the relevant product line item at Checkout (e.g. “Pickup Location: Vespol – Ingleburn”); and/or

  • Within the product details prior to Checkout.

• Customers must collect goods from the pickup location specified at Checkout for each item.

• Pickup is available between 8:00am and 12:00 noon on business days, unless otherwise notified.

• The Customer must:

  • Attend during the pickup window;

  • Provide valid identification; and

  • Provide a copy of the sales order.

• Pickup outside the stated hours is not guaranteed and may be refused.

• There is no charge for pickup.

Free Shipping or Shipping Discount Promotions

• Tramin may offer free shipping or shipping discount promotions from time to time.

• Unless expressly stated otherwise:

  • Eligibility thresholds are calculated inclusive of GST and after all discounts are applied; and

  • Free or discounted shipping applies to one shipment per order only.

• Tramin reserves the right to vary or withdraw any promotion at any time.

Urgent Delivery or Pickup Requests

• Same-day or next-business-day delivery or pickup requests are assessed on a case-by-case basis.

• Where accepted, urgent requests are treated as a special service and are subject to an additional charge payable prior to delivery or pickup.

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